MERALCO on Friday addresses the high bills experienced by its customers sending online complaints from residents over the high electricity bill they received this month.
It said the electricity bill received in May may be significantly steeper compared to those from the past months. The electric service provider said the March and April bills were estimated based on the average daily consumption from December 2019, January 2020, and February 2020 — when customers typically consumed less electricity as the weather was significantly cooler.
Joe Zaldarriaga, Meralco Spokesperson, reiterates that the fact that everyone is at home due to the enhanced community quarantine enforced in parts of the country could led to the increased consumption. He also added that the scorching heat has also led to a higher use of cooling devices, such as fans and airconditioners.
“The May bill is a result of the actual kWh Consumption from the current meter reading, with adjustments already reflected from the previous estimated consumption. This total, which is already based on the true and actual readings, is what customers actually see in the May bill. That is why you may notice a rise in the total amount due,” he said in a press release.
Meralco reiterated that it allows its customers affected by the COVID-19 crisis to settle bills via four monthly payments.